By Alex Tzavellas
The way information is shared, consumed, and stored has never been more accessible. When downloading an app, checking email, safely making online transactions, or tweeting this blog post, we are participating in an increasingly connected world—a world connected in the cloud.
For years, cloud computing has provided the private sector a myriad of computing benefits. These benefits have transformed our world—from moving money through the cloud with payment applications such as PayPal and Apple Pay, to moving people through the cloud via ridesharing and driverless car technologies like Uber and Tesla. Now, government agencies are following suit and aggressively making the switch to the cloud. Many agencies are doing so with the hope of instituting a major change in the modus operandi of the federal service model for the betterment of their customers.
How is this paradigm shift occurring? Government agencies are using major cloud service providers, such as Salesforce, Amazon Web Services (AWS), and Microsoft Cloud to bring their mission-critical operations onto 21st century platforms. Make no mistake, technology alone will not make their service model better, nor will a new set of golf clubs make the average Joe a better golfer. However, shifting the on-premise “tech” to private sector cloud companies, who are consistently spending billions of dollars annually in R&D, will allow these federal dollars to be reallocated to governing the service model transformation.
As part of this modernization, government agencies will be able to deliver greater value to their customers, in the cloud connected world we know and love by focusing on people problems instead of technology problems.
About the author:
Alex Tzavellas is a Salesforce SME and works with MIL to offer integrated Salesforce Customer Relationship Management services to our government clients. Our team focuses on a solutions-oriented approach, supporting departments and agencies by modernizing their tools and processes.