We provide effective support, no matter your location.
MIL provides global, 24x7x365 Service Desk solutions for medium and large enterprises. Our SME’s will analyze, design, and implement service desk solutions that meet your organizational SLA’s and external compliance requirements. Our team is trained for global support, and understands the cultural and remote support nuances required to be effective.
Proven Solutions Include:
- Service Desk design
- Service Desk implementation
- Remedy, Service Now, & Salesforce implementations
- Onsite and outsourced Service Desk models
- Knowledge base implementations
- Metric and quality reporting design and automation
- Product specific service desk support
- Remote access, chat, VOIP and other collaboration implementations