Helping you stay on track
At MIL, we know it is important to provide quality service to your customers that is not only effective, but personalized. Our financial services teams understand that your customer’s happiness is paramount, and we are here to provide the support they need to work smarter and get to where they are going faster. Through help desk support, training, and e-Travel support, we get the job done efficiently and effectively.
MIL manages and staffs multi-level help desks that focus on supporting federal administrative systems (e.g., financial, procurement, travel, etc.), and provides on-site troubleshooting and issue resolution services. Over the past 35 years, we have supported hundreds of thousands of worldwide system users for clients including the FAA, Departments of State and Commerce, US Forest Service, EPA and GSA. MIL is a corporate partner of the Help Desk Institute (HDI), which is dedicated to establishing best industry practices, developing certification and training programs, and providing access to industry expertise and resources. MIL’s HDI designation is an indication of the number of help desks that we operate and the quality service we provide.
MIL prepares and delivers formal and individual application, functional, accounting, and business operational and technical training – web-based or instructor-led at agency headquarters, regional sites, and around the world. Our trainers provide instruction on all aspects of financial and administrative processes, operations, and management. To all training activities, we bring an understanding of agency-specific business processes, not just system knowledge. We incorporate and anticipate real life examples of how the training applies to the users’ daily work.
MIL is proud to have provided technical and functional travel management and systems support for over a dozen federal agencies. We are experts in all ETS2 products and perform a wide variety of services including help desk, project transition, system administration, user support, training, travel card management and policy compliance, voucher support, travel document coordination, processing, and policy development. We establish user forums, develop travel reports, provide audit and remediation support, troubleshooting of software issues, and conduct workflow analyses to facilitate electronic routing and configuration for the multiple available travel management products.