FOR IMMEDIATE RELEASE
MIL Wins Congressional Research Service Contract
IT services team to complete service desk work for Library of Congress
BOWIE, Md.—Aug. 22, 2016— The MIL Corporation (MIL), a mid-sized government contractor, is pleased to announce its Congressional Research Service (CRS) Service Desk and Advanced Support contract. Under this contract, MIL will continue to provide Tier I through Tier III service desk support to CRS’ 800 plus users.
MIL’s IT services team will provide Tier I and II support to include call center/service desk operations; hardware repair; operating system and application image management and configuration; audio/video and conference room setup services; as well as asset management. Tier-3 support services will include advanced workstation, network, and telecommunications troubleshooting, workstation image deployment, and documentation.
“Given our 15 year history with CRS, I know we will continue to build upon the great foundation that is already in place onsite,” said MIL COO Marisa Daley. “Our service desk team has an outstanding service record with this client and I have no doubt this trend will continue.”
In addition to service desk support, MIL will provide advanced emergency support, which includes telephone and on-site advanced technical support for CRS computing systems and IT infrastructure.
Providing a full spectrum of IT solutions, MIL offers infrastructure, applications, and network operations support.
The MIL Corporation (MIL), a CMMI® Level 3 rated company established in 1980, provides federal agencies with outstanding professional services in the areas of financial management, information technology, engineering, and cybersecurity. With a staff of over 650 professionals nationally, MIL provides innovative solutions to federal government customers, including the U.S. Departments of the Navy, Commerce, State, Homeland Security, and Transportation. MIL continuously seeks to provide solutions that fit the vision, requirements, and resources of our valued customers. For more information, please visit: www.milcorp.com.