Theodros ‘Teddy’ Molla

Congressional Research Service Help Desk Analyst

Years with MIL: 1.4

What is the most challenging project you have worked on with MIL?

The most challenging project I have worked on at MIL was reorganizing the CRS Service Desk from top-to-bottom. The process entailed reorganizing and cleaning storage rooms, and handling massive hardware deployments that had been underway throughout my time at MIL. During this reorganization process our team handled the monitoring of iPhones, Windows10 (with all new laptops) deployments, while integrating and meeting new clients.

Why do you enjoy working at MIL?

MIL is growing at an immense rate, growing consistently with new contract acquisitions. However, MIL still maintains a small company feel. I have been able to meet the Executive Vice President of the ITS Sector, Vin Seibert. It is not very common for contractors to meet those in Executive positions. Vin’s inputs and interactions are always greatly appreciated.

In addition to working for ITS, I enjoy company events. MIL hosts many large events throughout the year, including a private suite in the Capital One Arena.

What is the best career advice you can offer someone in your field who is either applying to, or beginning a career with MIL?

Personally, I would advise them to inquire about growth. The first biggest step for growth would be to then inquire about certifications, as they make a very large impact on your growth in the field and company. In addition, I would advise all new employees to make strong and positive connections with users and clients, as well as Project Managers. These are all the basis of growth and gratification in a company that want to see you succeed.

Why did you decide to join MIL?

I was referred to MIL by a colleague, Paul Herrera. He informed me of an opening with MIL at the Library of Congress and thought it would be a great fit for me.

What are you working on now?

Currently, I am working on the Service Now Certified System Administrator certification, because we are switching to ServiceNow ticketing for the entire Library of Congress.