Harry McLeod

Salesforce Trainer

Years with MIL: 2

What are you working on now?

I’m currently working with our training team to develop curriculum for a series of trainings to be held for Commercial Service Posts throughout the world. We take their day-to-day business processes and then train them on IT tools geared towards those processes so they can perform more efficiently. It’s not the traditional, “here is an IT tool, let me show you how to use it;” rather it is, “here is your business process, let me show you how you can incorporate this IT tool in that process.”

What is important about your work?

I want the customer to learn the product I am training them on in a way that is engaging and enjoyable. This means that the content needs to be understandable and clear, but the presentation also has to capture their attention. The quality of my work is extremely important to me.

What are the best aspects about your current job?

The people I work with are wonderful. I love working with both the training team and the Salesforce team.  Having great teammates only makes coming to the office that much better.  Another great aspect would be my supervisors. Both of them appreciate and value the work I do, which only empowers me to continue in that work.

Why do you enjoy working at MIL?

MIL provides me with opportunities to advance my skills and career.  While I was working as a trainer for MIL at ITA, the Salesforce Trainer position became available. Our Program Manager presented me with the opportunity and encouraged me– not only in this position but to also further develop my career in Salesforce. He knew this was a great field for me to advance within and he wanted me to succeed.  It is wonderful knowing that leadership is concerned about you and your career.

What is the best piece of career advice you can offer someone in your field who is either applying to or beginning a career at MIL?

A wise woman (my wife) once told me, “You can either fail fast or succeed slow.” In this, or any other position, there are new projects and challenges that bring rise to fears. Embracing those new challenges without a fear of failure will provide you with a newfound freedom in doing your job.