Tyler Clark

Years with MIL 1.5

What were you doing before joining MIL?

Before I came to MIL, I was a Tier 1.5 account agent at the NAVAIR National Help desk. Using HEAT software, I created and tracked detailed, accurate tickets for issues surrounding password resets, SAP application issues, secured internet websites, and telephone problems. In that role, I provided first-level troubleshooting and resolution of administrative and application related security problems in a fast-paced Help Desk environment.

Why did you decide to join MIL?

I decided to join MIL because I saw it as an opportunity to grow in the IT profession and it was one of the best decisions I have made. IT is an ever-growing professional field and MIL is definitely a place to flourish.

What are you working on now?

I am currently working on upgrading our ACAS scanners to a more up-to-date version of Red Hat Linux, while also taking trouble calls from customers who experience connectivity issues on the network. I also add new devices to the RDT&E network, including servers or workstations that go through our New Device Addition process.

What is important about your work?

Our team provides continual support to about 50 labs and 13 remote sites. Our support ranges from issues involving connectivity to the network all the way down to system administration on single devices.

What are the best aspects about your current job?

My role at MIL is always evolving and it is nice to be able to learn the most current methods and grow as the technology grows. Being able to learn from subject matter experts is one of the most helpful aspects when working in the IT field. Part of what makes MIL so enjoyable is the fact that there are so many people here who have a vast wealth of knowledge that they are always willing to share.