FOR IMMEDIATE RELEASE
Contact: Erin Barrow
301-832-8286
ebarrow@milcorp.com
MIL to provide help desk support services for the International Trade Administration
Bowie, Md.—July 02, 2014—The MIL Corporation (MIL) is pleased to announce its contract win with the United States Department of Commerce (DoC) International Trade Administration (ITA). Under this contract, MIL will provide help desk support services for ITA’s domestic and international customers.
MIL will provide help desk services to triage and resolve IT related customer issues. Ultimately, MIL will manage the day-to-day enterprise-wide IT customer support center and HQ desktop support operations, while working to implement processes and best practices for IT management.
“Having worked at ITA for over a decade, we are prepared and excited to continue to provide and adapt our proven services to the ever-changing needs of help desk customer service.” said Vice President Vin Seibert. “We use a management approach that ensures our employees are the perfect fit for each part of the capturing, documenting, managing, and analyzing information so that issues are resolved quickly and in a cost efficient manner.”
ITA is a global organization that works to proactively strengthen the competitiveness of U.S. industry while supporting trade and investment at home and abroad. The ITA’s stated goals are to provide practical information to help Americans select markets and products, ensure that Americans have access to international markets as required by the U.S. trade agreements, and safeguard Americans from unfair competition from dumped and subsidized imports
About MIL
The MIL Corporation (MIL), a CMMI® Level 2 and 3 rated company established in 1980, provides agencies of the Federal government with outstanding professional services in the areas of financial management, information technology, cybersecurity, and engineering. With a staff of nearly 600 professionals, MIL provides innovative solutions to federal government customers, including the U.S. Departments of the Navy, Commerce, State, and Transportation. MIL continuously seeks to provide solutions that fit the vision, requirements, and resources of our valued customers. For more information, please visit: https://www.milcorp.com.