MIL provides quality by ensuring a strong focus on four key principles:
- Customer expectations and satisfaction
- Clear and unambiguous requirements
- Well defined processes
- Educated and capable personnel
As an introduction to our company and philosophy, and as one of our standard strategies for ensuring we identify and mitigate potential QA risks areas, we require all new employees to read, comprehend and certify compliance with our QAP process. MIL management determines the necessary competencies for personnel performing work affecting services or product quality and provides specialized training to satisfy any shortfalls in these requirements.
Senior management also ensures that customer requirements are effectively determined and met with the aim of continually improving measured levels of customer satisfaction. This focus is measured by the results of customer surveys and CPARs against established metrics, and addressed during management or COR reviews.
Our quality management representative
- Ensures that QAP processes are established, controlled and monitored, implemented and audited (inspected), and maintained, including revision and/or correction as needed.
- Monitors, tracks, and reports on the performance of the QAP and any need for improvement to the Division VP.
- Ensures the effective awareness of customer requirements and expectations throughout the organization.
MIL continuously improves the effectiveness of the QAP through the use of:
- Quality policy and objective communications
- Audit results
- Analysis of data and/or metrics
- Corrective actions
- Preventive actions
- Management reviews
- Process improvement tools (Six Sigma, Cost of Quality, CMMI, etc.)
- Implementing ISO 9004:2000, Quality Management Systems – Requirements for Performance Improvements.
MIL’s QAP can be tailored to provide specialized support to the requirements of each task order to ensure its continuing suitability, adequacy, effectiveness and compliance with customer expectations. These reviews facilitate the exchange of new ideas and the foundation for planning process improvements within the organization.