MIL understands that achieving high customer satisfaction is an important goal for both private and public sector organizations. That’s why we offer expertise not only in software and hardware support solutions, but also in implementing standard operating procedures and business practices that go along with them. Our consultants have established customer support organizations for large multi-national organizations and currently provide support to thousands of users in hundreds of countries around the world. We have experience with industry standard support software such as BMC Remedy® Service Management, and have also developed custom support applications for our clients. In addition to issue tracking and resolution, MIL has extensive experience implementing Knowledge Management, support and performance metrics, and a variety of training programs – including traditional classroom training and interactive electronic Computer Based Training. |
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